The Ombudsmen Process: Resolving Ethics Disputes
January 15, 2019
Author: Kreg Wagner (UAR)
This past year many REALTORS completed their biennial Code of Ethics training. As I taught Code of Ethics classes throughout 2018, I loved the interaction and feedback I had with our REALTOR members. There was one reoccurring concern that was expressed over and over. It dealt with the challenges of self-policing the Code of Ethics.
Let me highlight a simple process that potentially bypasses the need for a formal ethics complaint, while also addressing the prevalent ethics issues among our membership.
This process is called the ombudsmen process. The ombudsmen process affords two disputing parties the opportunity to work out their differences with the help of an ombudsman (someone who is trained by the UAR). An ombudsman will listen to both sides and work to facilitate a positive resolution. It is a simple as that. The UAR has seen a high percentage of disputes submitted to our ombudsmen successfully resolved.
If you ever have an ethics issue or see an ethics issue, please call the UAR at 801-676-5200. The UAR absolutely wants ALL our members to strive to RAISE their personal level of professionalism, as well as the level of professionalism of our industry as a whole.